Check who is requesting information
Identity checks, where required, are managed by the provider. Confirm the request through the account interface or an established support channel. Read what document is requested, why it is needed and how it will be handled before submitting anything. Do not send identity documents to a contact who approaches you unexpectedly.
Use only the upload route specified by the provider. This hub has no identity-document upload form and cannot approve or accelerate a verification. Keep document images out of public chat groups and remove unnecessary copies from shared devices.
If verification is delayed
Check the status and exact message in your account. If a document is rejected, ask which requirement was not met rather than resending the same file repeatedly. Provide a case reference when following up, but never a password or one-time code. Processing times and acceptance criteria must be confirmed with the provider.
Questions, answered
Do I need a new account for a different device?
Use your existing credentials in the provider interface. If account details are not recognised, check the selected login method and contact provider support before creating a duplicate account.